Transforming SMBs with AI

Where AI ConfusionBecomes Clarity & Growth

We guide SMBs through the AI transformation journey with proven strategies, hands-on education, and custom solutions

250+
SMBs Transformed
42%
Avg Cost Reduction
90d
Implementation Time
98%
Success Rate
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SMB Success Stories

Real transformations. Real results. Real partnerships.

TechFlow Solutions

SaaS | 50-100 employees

42%
Cost Reduction

The Challenge

Customer support team overwhelmed with 500+ daily tickets, leading to 48-hour response times and declining satisfaction scores.

Our Solution

Implemented a phased AI transformation: Started with strategy workshops, trained support team on AI tools, then deployed intelligent chat agents with seamless handoff.

3x
Faster Response
87%
Auto-Resolution
4.8/5
CSAT Score
$180K
Annual Savings

"Novalux didn't just build us an AI system – they transformed how we think about customer support. Our team is now focused on high-value interactions while AI handles the routine."

— Sarah Chen, VP of Customer Success

Transformation Journey

Strategy

2 weeks

Education

1 week

Implementation

3 weeks

Optimization

Ongoing

MedCare Partners

Healthcare | 200-500 employees

3x
Implementation Speed

The Challenge

Phone lines jammed with appointment scheduling, prescription refills, and basic inquiries. Staff burnout was high and patient satisfaction dropping.

Our Solution

Developed AI voice agents that handle routine calls 24/7 in multiple languages. Focused heavily on staff training to ensure smooth human-AI collaboration.

80%
Call Reduction
24/7
Availability
92%
First-Call Resolution
5
Languages Supported

"The transformation went beyond technology. Novalux helped us reimagine patient communication. Our staff now focuses on complex cases while AI handles the routine perfectly."

— Dr. Michael Rodriguez, Chief Medical Officer

Transformation Journey

Strategy

3 weeks

Education

2 weeks

Implementation

4 weeks

Expansion

Planning

RetailPro Direct

E-commerce | 100-200 employees

250%
ROI First Year

The Challenge

Manual order processing and inventory management consuming 60% of operations time. Scaling was impossible without massive hiring.

Our Solution

Built custom AI workflows connecting their entire tech stack. Provided extensive training to operations team on managing and optimizing AI systems.

70%
Time Saved
0
New Hires Needed
99.9%
Accuracy
10x
Order Capacity

"We thought we needed more people. Novalux showed us we needed smarter processes. Now we handle 10x the volume with the same team, and they're happier than ever."

— James Thompson, COO

Transformation Journey

Strategy

2 weeks

Education

1 week

Implementation

5 weeks

Scale

Achieved

Your Transformation Journey in Three Phases

We guide you from AI confusion to strategic clarity, building capability every step of the way

01

AI Strategy

Identify High-Impact Opportunities

We analyze your business to uncover AI opportunities that deliver immediate ROI. No guesswork, just data-driven insights.

  • Process automation mapping
  • ROI projections & prioritization
  • Risk assessment & mitigation
02

Education

Build AI-Ready Teams & Culture

Transform your team into AI champions. We provide hands-on training that builds confidence and capability.

  • Custom workshops for your team
  • AI tool certification programs
  • Change management support
03

Development

Implement Proven Solutions

With strategy defined and teams ready, we implement AI solutions that integrate seamlessly with your business.

  • Voice & chat AI agents
  • Workflow automation
  • Custom AI applications